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Annual Report 2023 - 2024: A Message from our Chair and CEO

A message from CPSN Board Chair Estelle Fyffe, and CEO Scott Sheppard, as they reflect on the 2023 - 2024 financial year 



Download the full CPSN 2023 - 2024 Annual Report here 

 

The last 12 months has been very tough and challenging for CPSN and the cerebral palsy community, indeed for the world. However, we see a lot of positivity here at CPSN and with what people living with cerebral palsy are achieving and demonstrating that makes us sure the sector and the community will bounce back and continue to thrive and do amazing things.    

The past year has been both challenging and rewarding for the Cerebral Palsy Support Network (CPSN) as we learned about the findings and impact from the Royal Commission Inquiry and the NDIS Independent Review. It has been a mixed bag of welcome reforms, some of which may not go far enough, and disappointment that much needed reforms to pricing and improved regulations were missing.   

Being financially sustainable and relevant to our client and membership base has been front of mind in this constrained economic environment, with many providers struggling to remain viable. This has required us to review all aspects of our organisational structures and services. Whilst we have made some hard decisions on focussing on more specialised services and restructuring we remain committed to serving our members and clients with services that they want that are safe and quality assured.   


We have listened to our membership and clients and reduced services to those that are most important and valued by our stakeholders to ensure what we do, we do well. Our focus is on delivering highly personalised support services for tailored individual supports, independent living and specialist nursing services  

 

We have increased and expanded the representation and voice of people with cerebral palsy within the organisation across all levels (including around 25% of office staff with lived experience) and continue to be a better organisation for their input and influence.   

Our Human Rights Committee continued to oversee and direct our efforts across the organisation in particular around Human Rights, service quality and safety client outcomes.  The Finance and Risk Committee continues to play a vital role in providing the oversight and accountability of all of our processes, performance, sustainability and compliance.   

Engagement with our direct support workers and their development and training was a priority with significant improvements in the recruitment of our most important and valuable resource.   

 


Some of CPSN's staff enjoying lunch at the October 2024 Connection Day


 CPSN successfully achieved NDIS Recertification after two rigorous audits, highlighting our commitment to delivering person-centered services and continuous improvement. The audit report praised our ability to navigate the evolving NDIS environment while maintaining high-quality care. This achievement reflects the dedication of our staff and the strong partnership with our clients, whose trust and collaboration have been crucial. We remain focused on further strengthening these relationships and driving ongoing service excellence.   

  We continue to be guided by our values and principles in everything we do. 

 


We have continued to work with Cerebral Palsy Australia and other key stakeholders to develop the national voice and representation of people with cerebral palsy through the My CP Guide and the forming of a new Cerebral Palsy Australia Board which CPSN is proud to be a member of.

   

Despite all the challenges and immense amount of change that has happened this last year, we continue to remain committed to our purpose of empowering the Cerebral Palsy community through knowledge, connection, and support for a world of equal opportunities  

 

Download the full CPSN 2023 - 2024 Annual Report here 

 

Explore all sections of the 2023 /2024 Annual Report: 

 

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