CPSN remains strongly committed to providing services which meet the needs of people with disability and their families. Our service delivery approach is individualised, purpose-driven, and informed by lived experience, provided by a dedicated team of staff and support workers.
Download the full CPSN 2023 - 2024 Annual Report here
We provide specialist disability support for people with cerebral palsy and similar disabilities through a hands-on tailored approach. With a commitment to employing people with CP and 30 years in the sector, we know the nuances and challenges better than anyone else, and that insight guides the support we offer.
Personalised support services
The 2023-2024 year was both challenging and transformative as we navigated a complex NDIS landscape. Despite this, CPSN stayed focused on delivering impactful, person-centred services, thanks to the unwavering trust and partnership of our clients. Together, we adapted to significant changes, refining our operations to stay responsive and relevant. Looking ahead, we remain committed to innovation, continuous improvement, and strong collaboration to thrive in this dynamic environment.
Individual Supports (Innovative Choices)
Since the launch of the National Disability Insurance Scheme (NDIS), we have continued to offer services that empower our clients to direct their own support. Whether connecting with support workers from their own network or collaborating with us to build a support worker team, we prioritise our clients’ right to choose and direct their care. We understand that the relationship between the client and their support worker is crucial to the success of the services we provide, and we are fully committed to fostering and supporting these strong connections.
Our Innovative Choices Program is designed to streamline this process, with dedicated Client Liaison Coordinators (CLCs) and our People & Culture team who together manage the administrative tasks involved in hiring and managing support workers, such as employment contracts and training. This ensures that our clients receive the right support while minimising their administrative burden. Through this program, we provide individualised, person-centred support to clients and their families, with each client being paired with a dedicated CLC who is always available to assist and guide them.
Success stories: tailored support to live your best life
Over the past year, CPSN clients, supported by their dedicated Support Workers, have achieved remarkable milestones in areas like independent living, employment, and family well-being. These successes showcase the power of possibility when the right support is in place, and we celebrate the positive impact these moments have had on their lives.
After years of perseverance, one client achieved her dream of living independently. This milestone reflects the hard work of her and her family, supported by compassionate and skilled Support Workers, bringing immense pride to both her and our team.
With the help of her first Support Worker, another client has made great strides toward autonomy by exploring part-time job opportunities, unlocking new paths for growth and community engagement.
A third client’s mum worked with us to build a Support Worker team for her daughter, enabling them both to enjoy separate holidays. The mum’s confidence in our team allowed her to take a well-deserved break, knowing her daughter was in capable hands.
CPSN client Ingrid and support worker Julie describe their relationship as an ’excellent dynamic’ able to work together to meet Ingrid’s unique goals.
Independent Living
CPSN’s Independent Living model emphasises person-centred care, collaboration, and flexibility to create a supportive home environment. We work closely with clients and families to tailor services to their needs and preferences, ensuring personalised outcomes. Flexibility is key—our adaptable approach allows services to evolve as circumstances change, while maintaining high standards of care. Clients and families also help shape support rosters to fit daily routines. We are dedicated to fostering a true sense of home for our clients—where they feel safe, secure, and comfortable.
Success story: creating a true sense of home
In 2023, CPSN launched its Supported Independent Living model, making the long-held dream of independence a reality for three friends, Luke, Nick, and Marty. With the support of CPSN, Illowra (SDA Provider), and their families, the trio actively participated in designing their home.
On November 24, they moved in, excited to begin this new chapter. Their seamless transition into independent living has been inspiring. The guys are so welcoming to people visiting their home. They often share stories of their newfound happiness and fulfilment, describing their current lifestyle as the "best life" they could imagine.
Nursing Services and Clinical Practice
This year, we provided essential support to clients and the broader CP community, including guidance on NDIS access, plan reassessments, and early diagnosis. Through resources like the MY CP Guide and our Complex Health Support Framework, we ensured the highest standard of care, particularly for clients with complex medical needs. Our Clinical Coordinator provided additional support to High Intensity clients, while support workers completed training and assessments to ensure they are well-equipped to deliver safe, quality care.
Success story: Advocating for Better Support through Personalised Nursing Care
At CPSN, we are dedicated to improving lives through personalised care and support. Earlier this year, a family sought our help for their sister in Supported Disability Accommodation, whose NDIS plan didn’t meet her needs. As they prepared for an AAT hearing, we provided a comprehensive nursing report to advocate for her, ensuring her changing support needs were accurately addressed. Through collaboration with her allied health team and a thorough nursing assessment, we developed a report to support her case. CPSN remains committed to advocating for the CP community, empowering individuals to live with dignity, independence, and choice.
CPSN’s Clinical Coordinator Amy brings 18 years of nursing expertise and personal experience with cerebral palsy, as her twin sons were diagnosed with CP at 18 months. She has a deep understanding of the disability sector, paediatric health, and the NDIS, with a strong passion for mental health, believing it plays a vital role in caregiving and therapy.
Support Coordination
Our Support Coordinators provided quality support to each of our clients. The primary goal of support coordination is to empower people with disabilities to make informed choices about their services and supports, ensuring they receive the right assistance to live their best life. This year our Support Coordinators worked alongside many individuals and families to ensure that they have a good understanding of their NDIS plans and can connect with service providers relevant to achieving their goals.
Success story: a journey to independence
After months of guidance from our support coordinator, a young NDIS participant successfully transitioned to independent living. Navigating the complex process of applying for SIL/SDA funding and selecting the right home, the coordinator worked closely with the participant’s mother to ensure his needs and wishes were prioritised.
Beyond logistics, emotional support was key, particularly for his mother as she adjusted to her son leaving home. After 8 months of coordination, paperwork, and site visits, the participant is now happily settled in his new home, enjoying greater independence.
“One has to look at the whole life journey and take into account the aspects of life that actually sit well outside of the NDIS, after all, aren’t we all human, with needs, wants, aspirations and emotions? So of course, as support coordinators we show empathy and allow people to talk through their emotions, how do they feel about change, particularly when a mum’s child will be leaving home for the first time.” - Brian, CPSN Support Coordinator
“Back in April this year my son moved out of the family home to a new SDA home.
This was a very long process and I could not have done it without the support and guidance received from Mark (CPSN Support Coordinator).
I can honestly say I would be lost without Mark, not only is he excellent at what he does, and more importantly he genuinely cares about all those involved.
Thank you Mark for all you have done for our family.”
Angie, Mum
Download the full CPSN 2023 - 2024 Annual Report here
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