Manpreet leads a dedicated team of support workers, working closely with both clients and staff to ensure the home is welcoming, well supported and centred around each person’s individual needs.
She believes disability inclusion is about creating opportunities for people to live independently, make their own decisions and participate fully in their communities, with the right support alongside them.
“Over the last ten months I have been with CPSN, I have really enjoyed my role so far. One of my favourite contributions in my role has been improving communication between the SIL team, families, and stakeholders, as well as strengthening documentation and reporting processes to ensure clarity and consistency in care.”
No two days are the same for Manpreet. From coordinating rosters and supporting her team, to liaising with families and other stakeholders, reviewing care plans and ensuring high-quality supports are delivered, her days are varied and rewarding.
What motivates Manpreet most is the people she supports. Seeing them happy, healthy and achieving their goals gives her a strong sense of purpose and reminds her why she loves the work she does.
“Knowing that I can make a positive difference in their lives motivates me to continue giving my best every day. Seeing the people that we support achieve small but meaningful personal goals with consistent support from the team reinforces how patience, team work, and the right approach can make a significant difference in someone’s life.”
What do you think the sector still gets wrong - or overlooks, when it comes to supporting people with a disability?
“I believe the sector can sometimes overlook the importance of truly individualised support and promoting independence. While many organisations focus on care delivery, there is still room to strengthen person-centred approaches that empower clients to build independence and make their own choices.
At CPSN, I value how the organisation aligns with these principles and actively works towards supporting client independence.”
What have people with lived experience (of disability) taught you that you couldn’t have learned elsewhere?
“I have developed a deeper understanding that inclusion is not just about providing support, but about empowering individuals to live independently in a dignified manner, to give them the power to make their own choices, and be active members of the community.”
Manpreet says working in the disability sector has taught her the importance of resilience, patience and looking beyond a person’s limitations. It has also deepened her understanding of how creating meaningful, everyday experiences for the clients we support helps to build independence, confidence and life skills in ways that training alone cannot provide.
What are your top three (3) tips you can share that you’ve learnt from doing your role/having the life experience you do?
· Communication is key – clear and consistent communication with staff, families, and stakeholders builds trust and improves outcomes.
· Be patient and empathetic – understanding each individual’s needs takes time and compassion.
· Stay organised and proactive – strong documentation and planning help ensure high-quality and consistent support.
“I have really enjoyed my journey with CPSN so far and would love to continue growing and contributing to the organisation.”
Outside of work, what are we most likely to find you doing? What are your hobbies and interests?
“I love cooking, dancing and singing. I also participate in cultural events. I enjoy exploring new places which helps me stay active and connected to my community.”
CPSN has a second SIL property in Cranbourne which currently has a vacancy. If you’d like to find out more about it you can enquire here or view our walk through video here.
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