The National Disability Insurance Scheme (NDIS) can seem overwhelming, but having the right guidance makes all the difference. Two key roles that often cause confusion are Local Area Co-ordinators (LACs) and Support Co-ordinators. While they might sound alike, they have distinct responsibilities. Let’s clarify each role.
What is a Local Area Coordinator (LAC)?
A Local Area Co-ordinator (LAC) is your starting point when working with the NDIS. Employed by the NDIS, they help you set up your plan.
What does a LAC do?
Explains the NDIS: A LAC helps you understand the NDIS’s complex rules, who is eligible, available funding, and how the system operates.
✅ Assists with planning: They help you think about your needs, goals, and possible supports to create your first NDIS plan.
✅ Connects you with services: LACs are familiar with Community resources and can guide you to services like Therapists, Support Workers, and Organisations such as CPSN.
✅ Provides general guidance: They won’t manage your plan, but they answer questions and can resolve some basic issues.
✅ Offers limited ongoing support: Some LACs offer limited support after the plan is created, often working with Support Co-ordinators to gain clarity and submit documents to the NDIS on a participant's behalf.
Do I Get to Choose My LAC?
No, LACs are assigned based on your location. Once you start your NDIS application, they will reach out to you. If you’re unhappy with your current LAC, you can request a change.
Steps to Request a New LAC:
- Contact the LAC Partner Organisation: LACs are employed by partner organizations. Reach out to them and explain why you want a new coordinator.
- Communicate Your Concerns: Be clear about the issues you’ve faced to help facilitate the change.
- Consider Support Co-ordination: If LAC services aren’t meeting your needs, you can request Support Co-ordination to get more personalised help.
For more information, visit the NDIS website’s office locations page.
What is a Support Co-ordinator?
A Support Co-ordinator helps you manage and use your NDIS plan once it’s set up. They work for independent providers, such as CPSN, and you can request funding for one in your plan.
What does a Support Co-ordinator do?
✅ Plan Implementation:
- Helps you find and connect with service providers (e.g., Therapists, Support Workers, Equipment suppliers).
- Organises services and ensures you get the support you need.
- Explains your NDIS Plan and what it covers.
✅ Advocacy & Problem-Solving:
- Helps resolve issues with providers or the NDIS.
- Guides you through the NDIS process.
- Advocates for your needs to ensure you get the best Support.
✅ Building Skills & Independence:
- Helps you become more independent in managing your supports.
- Encourages you to make informed decisions about the services you use.
How Do I Get a Support Co-ordinator?
If you need help managing your NDIS plan, ask your LAC to include Support Co-ordination in your planning meeting. CPSN offers Support Co-ordination to current clients.
What’s the Difference Between an LAC and a Support Co-ordinator?
- Who provides it? LACs are employed by the NDIS, while Support Co-ordinators work for independent providers like CPSN.
- Do I have to pay for it? LAC services are free, but Support Co-ordination requires funding in your NDIS plan.
- Main purpose: LACs help you set up your plan, while Support Co-ordinators assist you in using it effectively.
- Ongoing support? LAC support is limited, whereas Support Co-ordinators work with you throughout your plan.
- Can they communicate with providers for me? LACs may do so to a limited extent, while Support Co-ordinators manage communication and co-ordination with providers and the NDIS.
- Quality of service? LACs vary depending on workload, while Support Co-ordinators offer a more personalised, focused approach.
If you’re still unsure, contact CPSN or your LAC to discuss which support best fits your needs.
