Annual Report 2024 - 2025: Our Services

We provide specialist disability support for people with cerebral palsy and similar disabilities through a hands-on tailored approach. With a commitment to employing people with CP and 30 years in the sector, we know the nuances and challenges better than anyone else, and that insight guides the support we offer.

Personalised support services

The 2024-25 year continued to be a challenging but successful year as we navigated the complex and on-going NDIS landscape and supported our community through legislative changes. We remain committed to the people we support,  focusing on delivering impactful, person-centred services, and thank our wonderful clients and families for their trust in us. We pride ourselves on working with and alongside people to adapt to changes, both internally and externally, making sure we provide relevant and responsive supports and services. Looking ahead, we remain committed to innovation, continuous improvement, and strong collaboration so that we can thrive in this dynamic environment.

Individual Supports

Since the launch of the National Disability Insurance Scheme (NDIS), we have continued to offer services that genuinely empower our clients to direct their own support. Whether connecting with support workers from their own network or collaborating with us to build a support worker team, we prioritise our clients’ right to choose and direct their supports. We understand that the relationship between the client and their support worker is crucial to the success of the services we provide, and we are fully committed to fostering and supporting these strong connections. This understanding fundamentally informs our individualised and collaborative approach to support worker recruitment, as well as the ongoing support that our team provides for clients throughout their time at CPSN.

Our Innovative Choices (Individual Supports) Program is designed to streamline and enhance this process, with dedicated Client Liaison Coordinators (CLCs) and our Human Resources team who together manage both the initial and ongoing administrative tasks involved in hiring and managing support workers, ranging from recruitment, employment contracts and worker conditions, training and rostering (if you want).

Our model ensures that our clients receive the right support for them and their individual needs while minimising their administrative burden. Through this program, we provide individualised, person-centred support to clients and their families, with each client paired with a dedicated CLC who becomes their primary point of contact with CPSN and is always available to assist and guide them. Clients and their families can be as involved as they like in our recruitment processes, including attending interviews or having a personalised meet & greet session with prospective support workers.

Success stories: tailored support to live your best life

Over the past year, CPSN clients, supported by their dedicated Support Workers, have achieved remarkable milestones in areas like independent living, employment, and family well-being. These successes showcase the power of possibility when the right support is in place, and we celebrate the positive impact these moments have had on their lives.

• Millie* joined our Innovative Choices (Individual supports ) program in June this year. Within a few weeks of joining CPSN we were able to match our Support Worker Florence* with Millie and it has been very successful. Millie connected with Florence pretty quickly and they have been doing some wonderful activities together out in the community. This is helping Millie to achieve her goals and gain some independence. We are very grateful to have Millie, her family and Florence as part of the CPSN Community
• With the help of her first Support Worker, Joy*, Kiara* has made great strides toward autonomy by exploring part-time job opportunities, unlocking new paths for growth and community engagement. We are excited to share more updates next year about the progress Kiara has  made with the support of Joy and her team.
• After many years with the same Support Workers, John* was hesitant to make changes, not aware of the possibilities that additional supports could bring. After some gentle encouragement and person-centred recruitment with their CLC, John and their family agreed to explore new options. Since then, they’ve welcomed a new Support Worker into the team, making an instant connection. John is thriving, pursuing personal interests and achieving goals that were previously thought to be out of reach. This is a success story because it serves as a reminder of what is possible when someone is brave and tries something new.

– * Names changed for privacy

Independent Living

CPSN's Independent Living model emphasises person-centred care, collaboration, and flexibility to create a supportive home environment. We work closely with clients and families to tailor services to their needs and preferences, ensuring personalised outcomes. Flexibility is key—our adaptable approach allows services to evolve as circumstances change, while maintaining high standards of care. Clients and families also help shape support rosters to fit daily routines. We are dedicated to fostering a true sense of home for our clients—where they feel safe, secure, and comfortable.

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Nursing Services and Clinical Practice

This year, we provided essential nursing and clinical support to clients and the broader CP community, including guidance on NDIS access, plan reassessments, and early diagnosis. Through resources like the MY CP Guide and our Complex Health Support Framework, we delivered a high standard of care and support, particularly for people with complex medical needs. Our Clinical Coordinator Amy provided additional support to High Intensity clients and their support workers, personalising training and competency assessments to individual plans ensuring our staff are wellequipped to deliver safe, quality supports.

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Success story: Advocating for Better Support through Personalised Nursing Care

At CPSN, we are dedicated to improving lives through personalised care and support. Earlier this year, a family sought our help for their sister in Supported Disability Accommodation, whose NDIS plan didn't meet her needs. As they prepared for an AAT hearing, we provided a comprehensive nursing report to advocate for her, ensuring her changing support needs were accurately addressed. Through collaboration with her allied health team and a thorough nursing assessment, we developed a report to support her case. CPSN remains committed to advocating for the CP community, empowering individuals to live with dignity, independence, and choice.

CPSN's Clinical Coordinator Amy brings 18 years of nursing expertise and personal experience with cerebral palsy, as her twin sons were diagnosed with CP at 18 months. She has a deep understanding of the disability sector, paediatric health, and the NDIS, with a strong passion for mental health, believing it plays a vital role in caregiving and therapy.

Support Coordination

The primary goal of Support Coordination is to empower NDIS participants to make informed choices about their services and supports, ensuring they receive the right assistance to live their best life. This year our Support Coordinators worked alongside 87 individuals and families to ensure that they have a good understanding of their NDIS plans, and connect with service providers relevant to achieving their goals.

This year has been particularly challenging for NDIS participants as there have been many changes, to how the scheme works. Our Support Coordination Team took time to understand the new changes, so our clients didn’t have to face them alone – turning uncertainty into clarity, confidence and feeling reassured.

Success story:   Finding Home – Navigating complex pathways with persistence and understanding  A journey to independence

In July of 2024 a Frank* was referred to CPSN Support Coordination by an advocate in the hope we could help him with his Housing Goal. Frank* had found himself in his ideal living situation in an Aged Care facility, with friends and people he enjoyed spending company with, and most importantly it was close to his sister and mother who are the most important people in his life.

Unfortunately for Frank* the complexities of the NDIS & Aged Care pathways meant that he was considered too young for the Aged Care Home he desired to stay in forever. This left him facing a real prospect of being homeless. Over the course of the next few months Brian – CPSN Support Coordinator, was able to work with the Frank* and his family to truly understand the situation and why this was the place he wanted to live in forever.

Brian discovered many roadblocks put up by various agencies, and many simply couldn't look at the Frank’s* individual circumstance. Rather than give up, Brian felt there had to be a way. In taking extra-time to read through the legislation that he had been told was blocking Frank*  Brian found a way through.

He had found that there was in fact grounds in the legislation for a Frank’s* personal situation to be carefully considered, and once this was pointed out to various NDIS and Aged Care management, the path became clearer and easier.

Frank* is now in his forever home, where he feels he is adequately supported, close to his family, and has the company of people that he enjoys spending his time with. His family report that he has all the services and supports he needs, and is enjoying a social life beyond what he previously had, and would not have had if not for the persistence and support of CPSN’s Support Coordination.

* Names changed for privacy

After Hours

This year, we introduced an After Hours service, which ensures that services are available for our clients 24/7. The After Hours service is focused on ensuring our clients and support workers working with high intensity and complex support needs have access to a CPSN leader when they need it. For our 24/7 and Supported Independent Living services, After Hours can help with urgent rostering support for services, answering questions about support plans and providing advice to support workers.
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Customer Service

This year, CPSN’s main phone line has continued to fulfill its vital role as a linkage point for our clients, support workers, and those in the broader Cerebral Palsy community.
During weekday business hours (9am - 5pm), there is a friendly voice on the end of the phone to support and inform those who contact us, and this is often someone with lived experience of CP. This helps to ensure we offer genuine, meaningful, and empathetic support to our community, whether connecting them to one of CPSN’s paid or complimentary programs, suggesting outside supports and pathways that may assist them, or simply taking time to talk and connect.
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Although these conversations are often about the challenges of a life impacted by CP, it is a privilege to be able to leave those we speak with some practical direction as well as a little bit of hope and optimism that they aren’t alone in facing those challenges.

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Download the full CPSN 2024- 2025 Annual Report here

Explore all sections of the 2024/2025 Annual Report:

Annual Report 2024 - 2025 A Message from our Chair and CEO

Annual Report 2024 - 2025: Our Services

Annual Report 2024 - 2025 Our People

Annual Report 2024 - 2025: Reimagine our Image

Annual Report 2024 – 2025: Community & Advocacy

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